Measurement

Conversion rate

Conversion rate is the percentage of people at one stage of your funnel who move to the next — visitors to enquiries, enquiries to bookings, bookings to paying customers.

How it is measured

Conversion rate = actions completed ÷ opportunities × 100, measured per funnel stage.

Assumptions and cited research behind this metric are listed on the methodology and sources page.

Why it matters

A single sitewide conversion number hides where the loss actually happens. Measuring per stage tells you whether to fix traffic, handling, or closing.

Worked example

A service page converting 4% of visitors into enquiries, with 40% of those booking, tells you exactly which of the two numbers is worth an hour of work this week.

Figures are illustrative models with inputs stated, not audited client results.

Systems that use this

Where it comes up

FAQ

Conversion rate: common questions

Related terms

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